FAQ

All of our ceramic products are microwave and dishwasher safe. They are even oven safe, just simply allow your piece to preheat with the oven so that there is no temperature shock.

Our tableware line is individually hand thrown on the potter’s wheel and our home decor line is hand-built from slabs in our Virginia Beach pottery studio.

We use stoneware clay and in-house formulated glaze recipes for all of our pieces. Stoneware is a type of clay that is stronger and denser than most, which is why it can feel heavier/thicker than normal. This quality prevents our rims from chipping easily and our pieces from overheating in the microwave.

Lead-free, food-safe glazes made in-house by our production team!

Monday - Friday 9-5, Saturdays 9-5, Sundays closed

We’re located at 607 19th Street, Unit C in Virginia Beach, VA (right behind Three Ships Coffee and North End Bag.)

If you’re local and shopping online, select “Local Pick-Up” at checkout. We will email you when your order has been fulfilled and is ready to be picked up. You will not be charged for shipping if you select this option (yay!).

We offer hand building and wheel throwing classes in our Virginia Beach storefront + pottery studio! Check out our pottery classes in Virginia Beach page for more info.

We have ‘em! Find out more here.

We are always open to hearing your vision and seeing if we can accommodate. Send an email to lily@jarsofdust.com and we will let you know what our production capabilities are.

Any product that is sold out has a waitlist on its product page. Enter you email address, and you’ll be notified when we are back in stock. You can also sign up for our newsletter to get restock updates.

Our white Eggshell glaze, creamy Oak glaze, Seaglass glaze, & Stone glaze are available year-round. We release other seasonal colors throughout the year — stay tuned!

We got ‘em! Check them out here.

Visit our wholesale pottery page for additional information.

You can also reach out to our sales rep, Lily, at lily@jarsofdust.com

This is common among all ceramic tableware. It is actually residue from the metal silverware coming off onto your piece. It is not permanent and luckily there are ways to reverse this. Our favorite product we use in this situation is “Barkeeper’s Friend” and can be found at most hardware stores.

If you receive pottery that has been damaged in shipping, please contact us within 24 hours of the delivery date with photos of the damaged items and the packaging materials. We can then work out a refund/exchange. After 24 hours of the delivery date, damaged goods will not be taken into consideration.

If you receive pottery that you are not 100% happy with, please contact us within 24 hours of delivery and we will send you instructions on how to ship the items back to us safely. We will then issue you a full refund once we receive the pieces in “like new” condition. We are unable to process any refunds or exchanges after 30 days of receiving or purchasing a piece.

We do offer international shipping, but our website is not set up to provide that option automatically. Contact us and we will get your order set up to ship outside of the US!

We are not currently hiring, but are always accepting resumes. Feel free to contact us to inquire more!